NewsDialy
Training AI models for workplace use turns out to require something companies cannot purchase or download: tacit knowledge, the working expertise locked inside employees' heads that never makes it into a manual or a database.
That gap is becoming clear to companies building internal AI tools. The people who hold that knowledge are, for a specific and probably narrow window, in a stronger position than they may realize.
What it means for knowledge to be locked inside someone There are two kinds of workplace knowledge. The first kind lives in written policies, databases, and documented processes.
The second kind lives in the people who do the work, covering the judgment calls that never made it into the manual, the shortcuts that actually work, and the context that makes an official answer wrong for a specific situation.
Keep reading